Effective Date: June 13, 2025
At NeoTech, (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] (the “Website”), engage with our IT consulting services, or interact with us. By using our Website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly, information collected automatically, and information from third parties. The types of information we may collect include:
a. Personal Information
- Contact Information: Name, email address, phone number, company name, and mailing address when you fill out forms, request services, or contact us.
- Business Information: Job title, company size, industry, and other details you provide when engaging with our consulting services.
- Payment Information: Billing details, such as credit card information or bank account details, processed securely through third-party payment processors.
- Account Information: Login credentials and preferences if you create an account on our Website.
b. Automatically Collected Information
- Usage Data: Information about your interactions with our Website, such as pages visited, time spent, links clicked, and referring URLs.
- Device Information: IP address, browser type, operating system, device type, and other technical data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze Website performance, and deliver personalized content. See Section 7 (Cookies and Tracking Technologies) for details.
c. Information from Third Parties
We may receive information about you from third-party sources, such as business partners, marketing agencies, or publicly available sources, to enhance our services or marketing efforts, provided such collection complies with PIPEDA.
2. How We Use Your Information
We use your information for purposes consistent with providing our services and complying with legal obligations, including:
- To Provide Services: Deliver IT consulting services, process payments, and manage client relationships.
- To Communicate: Respond to inquiries, send service updates, or provide newsletters and marketing materials (with your express consent for commercial electronic messages, as required by Canada’s Anti-Spam Legislation (CASL)).
- To Improve Our Website and Services: Analyze Website usage, troubleshoot issues, and enhance user experience.
- To Personalize Content: Tailor content, advertisements, and recommendations based on your preferences, with your consent where required.
- To Comply with Legal Obligations: Meet regulatory requirements under PIPEDA, CASL, or other applicable laws, enforce our terms, or protect our legal rights.
- For Security: Detect, prevent, and address fraud, unauthorized access, or other security issues.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances, in compliance with PIPEDA:
- With Service Providers: We share information with trusted third-party vendors (e.g., payment processors, hosting providers, analytics tools) who assist us in operating our Website and delivering services. These vendors are contractually obligated to protect your information and comply with Canadian privacy laws.
- With Business Partners: When you request services involving our partners, we may share relevant information with your consent or as necessary to fulfill your request.
- For Legal Purposes: We may disclose information to comply with Canadian legal obligations, respond to government requests, or protect our rights, property, or safety, as permitted under PIPEDA.
- In Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to PIPEDA’s privacy protections.
4. Your Choices and Rights
Under PIPEDA and applicable Canadian laws, you have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you, including details about how it is used and disclosed.
- Correction: Request corrections to inaccurate or incomplete information.
- Withdrawal of Consent: Withdraw your consent for certain uses or disclosures of your information (e.g., marketing communications), subject to legal or contractual limitations.
- Complaint: File a complaint with us or the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise these rights, please contact us. We will respond within 30 days, as required by PIPEDA. We may need to verify your identity before processing your request.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure, in accordance with PIPEDA’s security requirements. However, no online system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations (e.g., tax or regulatory laws), or resolve disputes. For example:
- Client data is retained for the duration of our business relationship and as required by Canadian tax or regulatory laws (typically 7 years).
- Website usage data may be retained for analytics purposes for up to 2 years.
When your information is no longer needed, we will securely delete or anonymize it in accordance with PIPEDA.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance functionality, analyze performance, and deliver personalized content. Cookies are small text files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Necessary for the Website to function properly.
- Analytics Cookies: Help us understand how visitors use our Website.
- Marketing Cookies: Used to deliver relevant advertisements and track ad performance, with your consent.
- Preference Cookies: Store your settings and preferences for a better user experience.
Managing Cookies:
You can control cookies through your browser settings or by clicking the “Cookie Preferences” link on our Website. We obtain your consent for non-essential cookies, as required by PIPEDA and CASL. Disabling cookies may affect your experience on the Website. For more information, visit [insert link to Cookie Policy if separate].
Amendment Note: Added consent requirement for non-essential cookies to align with PIPEDA and CASL.
8. International Data Transfers
As an Ontario-based company, your information is primarily processed in Canada, which is recognized as providing adequate protection under PIPEDA. If your information is transferred to other countries (e.g., to service providers in the United States), we ensure appropriate safeguards are in place, such as contractual agreements, to protect your information in compliance with PIPEDA.
Amendment Note: Replaced the generic international transfer section with Canada-specific language, noting Canada’s adequacy under PIPEDA and safeguards for cross-border transfers.
9. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.
10. Children’s Privacy
Our Website and services are not intended for individuals under the age of 19, as defined by Ontario law. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Website, updating the “Effective Date,” and, where required by PIPEDA, obtaining your consent for significant changes. Your continued use of our Website or services after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer.
If you are not satisfied with our response, you may contact:
Office of the Privacy Commissioner of Canada
30 Victoria St
Gatineau, QC K1A 1H3
Tel: 1-800-282-1376
Web: www.priv.gc.ca