{"id":12954,"date":"2020-08-27T08:23:10","date_gmt":"2020-08-27T08:23:10","guid":{"rendered":"https:\/\/noyesmediaio.com\/venusjewel\/?page_id=12954"},"modified":"2026-04-09T09:07:44","modified_gmt":"2026-04-09T14:07:44","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/noyesmediaio.com\/venusjewel\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12954\" class=\"elementor elementor-12954\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-50b2795 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"50b2795\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a68f0b6 sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"a68f0b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"e-con-with-custom-width elementor-element elementor-element-2e4041f e-grid e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"2e4041f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"e-con-gap-no elementor-element elementor-element-b8c1c5d e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"b8c1c5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-033118c e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"033118c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-413322b sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"413322b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: right;\">Effective Date: 10-Dec-25<\/p><p>Venus Jewellers (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, website visitors, and individuals who contact our business. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy standards.<\/p><p>This policy applies to personal information collected through our website, in-store at our Fort Erie location, and through any communication with Venus Jewellers.<\/p><h4>1. Information We Collect<\/h4><p>We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances. The information we collect falls into the following categories:<\/p><h5>1.1 Information Provided by Customers<\/h5><p>When you contact us, request a quote, ask for information, or conduct business in-store, we may collect:<\/p><ul><li>Name<\/li><li>Email address<\/li><li>Phone number<\/li><li>Address (where provided)<\/li><li>Details of inquiries or service requests<\/li><li>Information needed for jewellery, watch, or bullion evaluations<\/li><li>Documents required for gold\/silver and bullion transactions, including:<ul><li>Government-issued identification<\/li><li>Legal name<\/li><li>Residential address<\/li><li>Phone number<\/li><\/ul><\/li><\/ul><p>This information is collected to meet AML\/FINTRAC compliance requirements, to verify identity, and to complete legally regulated transactions.<\/p><h5>1.2 Website Forms<\/h5><p>Our website uses Contact Form 7, and visitors may voluntarily provide:<\/p><ul><li>Name<\/li><li>Email address<\/li><li>Phone number<\/li><li>Message content<\/li><\/ul><h5>1.3 Website Analytics &amp; Cookies<\/h5><p>We use Google Analytics to understand website traffic patterns, performance, and user engagement. Information collected may include:<\/p><ul><li>IP address<\/li><li>Browser type<\/li><li>Device type<\/li><li>Pages visited and time spent<\/li><li>Approximate geographic location<\/li><\/ul><p>Cookies are used to:<\/p><ul><li>Improve website performance<\/li><li>Enable core site functionality<\/li><li>Support analytics<\/li><li>Remember user preferences<\/li><\/ul><p>A detailed cookie section appears later in this policy.<\/p><h5>1.4 CCTV \/ In-Store Video Monitoring<\/h5><p>For safety, loss prevention, and security, Venus Jewellers uses CCTV cameras within the store. Video footage may capture individuals entering or interacting within the premises. Footage is securely stored and accessed only when required for safety, investigative, insurance, or legal purposes.<\/p><h4>2. How We Use Personal Information<\/h4><p>We use personal information for the following purposes:<\/p><ul><li>Responding to inquiries or quote requests submitted through our website<\/li><li>Scheduling or providing services, including jewellery repairs and insurance appraisals<\/li><li>Processing transactions in-store<\/li><li>Meeting regulatory obligations for precious metal and bullion transactions<\/li><li>Maintaining accurate business, transaction, and accounting records<\/li><li>Ensuring the safety and security of our premises<\/li><li>Improving website usability and performance<\/li><li>Complying with legal, financial, or regulatory requirements<\/li><\/ul><p>We do not use personal information for secondary purposes without your consent unless required by law.<\/p><h4>3. Sharing of Personal Information<\/h4><p>We do not sell or rent personal information. We may share personal information with trusted third parties only when necessary to operate our business:<\/p><ul><li>Web hosting provider (for secure website operation)<\/li><li>Google Analytics (analytics and performance tracking)<\/li><li>AM\/PM POS (in-store transaction processing)<\/li><li>Accounting systems used for financial record-keeping<\/li><li>Insurance or law enforcement authorities when required for legal investigations, fraud prevention, or compliance<\/li><\/ul><p>All third-party service providers are expected to maintain privacy protections consistent with this policy and Canadian law.<\/p><h4>4. Cookies and Tracking Technologies<\/h4><p>Our website uses cookies to enhance user experience and support website functionality. Types of cookies include:<\/p><h5>4.1 Functional Cookies<\/h5><p>Required for basic site operation (e.g., page navigation, loading content).<\/p><h5>4.2 Analytics Cookies<\/h5><p>Used by Google Analytics to monitor site usage and performance. These help us understand how visitors use the website so we can improve content and design.<\/p><h5>4.3 Opt-Out Options<\/h5><p>Visitors may disable cookies through their browser settings.<br \/>To disable Google Analytics tracking, you may install the Google Analytics Opt-Out Browser Add-On:<br \/><a href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\" target=\"_blank\" rel=\"noopener\">https:\/\/tools.google.com\/dlpage\/gaoptout<\/a><\/p><p>Disabling cookies may impact certain website features.<\/p><h4>5. Legal Basis for Collecting Information<\/h4><p>Under PIPEDA, Venus Jewellers collects personal information based on:<\/p><ul><li><strong>Consent<\/strong> (website forms, inquiries, communication)<\/li><li><strong>Legal or regulatory requirements<\/strong> (AML\/FINTRAC identification for bullion transactions)<\/li><li><strong>Legitimate business interests<\/strong> (security, transaction processing, customer service)<\/li><\/ul><h4>6. Retention of Personal Information<\/h4><p>We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as long as required by law (such as financial record-keeping and FINTRAC obligations).<\/p><p>When information is no longer required, it is securely destroyed or anonymized.<\/p><h4>7. Security and Protection of Information<\/h4><p>We take reasonable administrative, technical, and physical measures to safeguard personal information, including:<\/p><ul><li>SSL\/TLS encryption on our website<\/li><li>Role-based access controls<\/li><li>Secure storage of in-store documents and CCTV footage<\/li><li>Internal confidentiality practices<\/li><li>Limited access to personal information on a need-to-know basis<\/li><\/ul><p>While no system can guarantee absolute security, we are committed to maintaining industry-standard protections.<\/p><h4>8. Minors<\/h4><p>Our website is accessible to individuals of all ages.<br \/>However, customers engaging in regulated bullion or precious metal transactions must comply with legal identification requirements. No age-based purchase restrictions apply to our core jewellery products.<\/p><h4>9. Marketing Communications<\/h4><p>Venus Jewellers does not operate a marketing email list at this time. Should this change in the future:<\/p><ul><li>We will collect explicit consent before sending marketing messages.<\/li><li>Recipients will be able to unsubscribe at any time.<\/li><\/ul><h4>10. Insurance Appraisals &amp; Documentation<\/h4><p>When providing appraisal services, we may collect additional personal details relating to:<\/p><ul><li>Ownership documentation<\/li><li>Insurance forms<\/li><li>Description and photos of jewellery items<\/li><li>Contact information for insurers, if applicable<\/li><\/ul><p>These documents are handled confidentially and used strictly for appraisal purposes.<\/p><h4>11. Access, Correction, and Privacy Requests<\/h4><p>Individuals have the right under PIPEDA to request:<\/p><ul><li>Access to personal information we hold<\/li><li>Correction of inaccuracies<\/li><li>Information about how we use and store their data<\/li><li>Withdrawal of consent (where applicable)<\/li><\/ul><p>To submit a privacy request, please contact:<\/p><p><strong>Email:<\/strong> admin@venusjewellers.ca<\/p><p><strong>Mail:<\/strong><br \/>Venus Jewellers<br \/>23 Jarvis St<br \/>Fort Erie, ON L2A 2S3<br \/>Canada<\/p><p>We will respond to privacy inquiries within a reasonable timeframe.<\/p><h4>12. Updates to This Privacy Policy<\/h4><p>We may update this policy from time to time to reflect changes in our practices, legal requirements, or website operations. Any revisions will be posted on our website with an updated effective date.<\/p><p>We encourage visitors to review this policy periodically.<\/p><h4>13. Contact Us<\/h4><p>If you have any questions about this Privacy Policy or our data-handling practices, please <a href=\"https:\/\/noyesmediaio.com\/venusjewel\/contact\/\">contact us<\/a> at:<\/p><p><a href=\"mailto:admin@venusjewellers.ca\">admin@venusjewellers.ca<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-gap-no elementor-element elementor-element-7b818eb e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"7b818eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 10-Dec-25 Venus Jewellers (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, website visitors,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12954","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/noyesmediaio.com\/venusjewel\/wp-json\/wp\/v2\/pages\/12954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noyesmediaio.com\/venusjewel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noyesmediaio.com\/venusjewel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noyesmediaio.com\/venusjewel\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noyesmediaio.com\/venusjewel\/wp-json\/wp\/v2\/comments?post=12954"}],"version-history":[{"count":29,"href":"https:\/\/noyesmediaio.com\/venusjewel\/wp-json\/wp\/v2\/pages\/12954\/revisions"}],"predecessor-version":[{"id":33249,"href":"https:\/\/noyesmediaio.com\/venusjewel\/wp-json\/wp\/v2\/pages\/12954\/revisions\/33249"}],"wp:attachment":[{"href":"https:\/\/noyesmediaio.com\/venusjewel\/wp-json\/wp\/v2\/media?parent=12954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}